Technology Support

TECHNOLOGY HELPDESK

For any software or hardware issues relating to school equipment or systems please fill out a helpdesk request and we will get back to you has soon as possible.

Grant and Kepner Beacon Teachers use several online tools to engage students and personalize the learning for our students. On our District’s Academic Technology Menu (ATM) (Lightspeed Digital Insight Platform) – atm.dpsk12.org is a list of online tools that one or more of your student’s teacher(s) would like to utilize as an online learning tool. In accordance with the Family Education Rights and Privacy Act (FERPA)

Repair Process

Step 1: Student reports issue to helpdesk

The tech team uses a helpdesk to monitor all damages. For the quickest service, submitting a ticket to the helpdesk is required. 

Step 2: Repair and Review

The tech team will review students submited tickets and will follow the damage ladder listed below:

Tier Technical (STR) Behavioral (DEAN)
1

First damaged device, the student will get a replacement one. 

 

If a student loses their device, that student will get a replacement device.

 

A repair fee will be added into the student’s account, and a letter will be sent to the parents.

 

Notify deans/admin/grade level teachers. 

Enter in IC Conference Tab: 

Tech Infraction Level 1

No dean interaction is needed at this time.
2

Second incident of damage, the student will lose technology use for one week, and will use a paper copy and pen, then will get a replacement ( after a week).  

 

A repair fee will be added into the student’s account, and a letter will be sent to the parents.

 

Notify deans/admin/grade level teachers. 

Enter in IC Conference Tab: 

Tech Infraction Level 2

Deans will call parents and notify them of a one week chromebook suspension and that there is a fee associated with the damage that will be sent home in a letter.

 

3

In the third incident of damage, students will lose the use of technology for Two Weeks, and will use a paper copy and pen, then will get a replacement.  

 

A repair fee will be added into the student’s account, and the student will be required to meet with a dean and a letter will be sent to the parents.

 

Notify deans/admin/grade level teachers. 

Enter in IC Conference Tab: 

Tech Infraction Level 3

Deans will call parents and notify them of a two week chromebook suspension and that there is a fee associated with the damage that will be sent home in a letter.

 

Deans will also have a technology reinstatement meeting with parent and student to review technology expectations listed under Responsibilities Cheat Sheet

4

Fourth incident of damage, the student will lose the use of technology for the rest of the school year. 

 

If the student lost the second device in the same school year, the student will lose using technology for the rest of the school year.

 

A repair fee will be added into the student’s account, and a letter will be sent to the parents.

 

Notify deans/admin/grade level teachers. 

Enter in IC Conference Tab: 

Tech Infraction Level 4

Deans will call parents and notify them of suspension of chromebook privileges for the remainder of the school year and that there is a fee associated with the damage that will be sent home in a letter.

 

*The parent has an option to purchase a personal device for the student if that student is on this level of the Technology Damage Ladder. The student could use a personal device at school, connected to our network. If the family does not choose this option, paper and pencil will be the student’s primary resource for the remainder of the school year.